LEGAL & POLICIES
The fine print, in plain language.
These policies govern purchases from Little Carriers LLC, a Wyoming LLC. The operational and customer-service shop is 210 South St, Fall River, WI 53932, US. We wrote them ourselves and kept them short, so reading them is a five-minute job. Anything unclear? Call +1 (920) 768-6262 or email quotes@smallpetcarriers.com and a person will walk you through it.
Policies
EFFECTIVE AUGUST 20, 2026 · LAST UPDATED AUGUST 20, 2026Five full policy pages, plus the trial and warranty terms on this page. Each one opens in the same plain-language style — no 40-page PDFs.
14-day trial & returns
EFFECTIVE AUGUST 20, 2026 · LAST UPDATED AUGUST 20, 20261. The trial
Every carrier comes with a 14-day home trial, starting on the day it's delivered. Set it out, let your animal explore it, take a short trip. If the fit isn't right, you can send it back.
2. Condition & refund
Send the carrier back clean and undamaged and we refund the full shell price. Normal trial wear — an animal sat in it, that's the point — is expected and fine.
3. Custom work
Custom or embroidered items — an embroidered patch, custom felt, a foam insert cut to your spec, a debossed logo — are made to order and are final sale unless they arrive defective. If a custom piece is defective, it's covered by the warranty below like anything else we ship.
4. How to start a return
Email quotes@smallpetcarriers.com within the 14-day window and we'll arrange return shipping with you by email — label, packing, and timing. Returns ship back to the shop in Fall River, WI.
Warranty
EFFECTIVE AUGUST 20, 2026 · LAST UPDATED AUGUST 20, 20261. What's covered
Every carrier is warranted against defects in materials and workmanship for 2 years from the day it's delivered. If something we made fails in normal use, that's on us.
2. Fix first, replace second
When a valid claim comes in we fix the carrier first; if a fix isn't sensible, we replace it. A fix that gives a good carrier more years beats a new box on your doorstep — for you and for the landfill.
3. What's not covered
Chewing or scratch damage caused by animals, and normal wear from everyday use. Those are signs of a carrier doing its job, not defects — though we're still happy to quote a fix if one happens.
4. Making a claim
Email quotes@smallpetcarriers.com with a few photos of the problem and we'll take it from there. Photos let us diagnose most issues the same day and tell you whether it's a fix or a replacement.
Questions about any of this?
Write to the shop and a person answers — Little Carriers LLC, 210 South St, Fall River, WI 53932. Phone lines are open Monday to Friday, 8:00–16:00 CT.
This document is provided for general information and does not constitute legal advice.